The Pokies 114 — Rules & Terms

Welcome to the official Rules & Terms for The Pokies 114. We tested our systems and reviewed common player scenarios to write these rules in plain English. Our goal is to give you a clear, authoritative guide to how the site works, what we expect from players, and how we handle deposits, withdrawals, bonuses, account verification and disputes. By opening or using an account on The Pokies 114 you accept these rules.

1. Who we are

The Pokies 114 operates the gaming platform available via thepokies15net.net. The operator is registered with the stated company registration number and established to provide a competitive online gaming experience. We operate under recognized regulatory frameworks and comply with applicable laws where required. We continually audit platform security, game fairness and payment processing methods so players can play with confidence.

2. Acceptance of these rules

These Rules & Terms form a legally binding agreement between you, the player, and The Pokies 114, the operator. These terms come into effect when you register an account or use our services. If you do not agree with any part of these Rules & Terms, you must stop using the service immediately. We recommend you read this document in full before registering.

3. Changes to the Rules

We update our rules from time to time to reflect product improvements, regulatory guidance, security requirements or operational changes. We will publish updated terms on the website. It is your responsibility to review the Rules & Terms periodically. Continued use of the platform after changes implies acceptance of the revised terms.

4. Eligibility and lawful use

To use The Pokies 114 you must meet the following conditions at the time of registration and while using the platform:

• You must be at least the legal gambling age in your place of residence.
• You must not be excluded from gambling by local law or by any regulatory authority.
• You must not be a person whose access to online gambling is restricted in your jurisdiction.
• Your account must be registered in your true, legal name and contain accurate personal information.
• You must use the service for entertainment purposes only and not as a professional or commercial operation unless otherwise expressly agreed by us.

5. Account registration and verification

When you open an account we collect basic personal information including your name, date of birth, contact details and other information required to operate your account safely and lawfully. We tested our verification workflows to ensure fast, reliable checks while respecting privacy.

• All information provided must be truthful and up to date.
• We may request documentation to verify identity, address or payment methods at any time.
• Until requested documents are provided, some services or withdrawals may be restricted.
• We reserve the right to close or suspend accounts where verification is incomplete or where there are reasonable grounds to suspect fraud or identity theft.

6. Deposits

We offer a range of deposit methods. Our tests show that most transactions arrive in your account within seconds, but some methods can take longer depending on banking or payment provider processing times.

• You may only deposit funds using payment methods registered in your name unless explicitly approved by our support team.
• We may set minimum and maximum deposit amounts for specific payment methods.
• On occasion we will ask for proof of source of funds or additional documentation to comply with anti-money laundering checks.

7. Withdrawals

Withdrawals are processed after we complete all necessary checks. We tested our payout handling and provide estimated processing windows below. Actual arrival times depend on your financial institution.

Important withdrawal rules we enforce:

• We may require identity and source-of-funds documents before approving a withdrawal.
• Withdrawals are returned to the original deposit method where possible.
• If a withdrawal is rejected and funds return to us, we will contact you to arrange an alternative method.
• We do not charge withdrawal fees. Your bank or payment provider may apply fees.
• We are not a bank; funds held in your account do not earn interest and no currency conversion services are offered unless specified.

8. Playthrough and wagering requirements

Bonuses and promotional credits typically come with wagering requirements to prevent abuse. We tested various bonus flows and set requirements to be fair while preventing exploitation.

We operate the following principles around bonus use:

• Only one bonus may be used per player unless expressly permitted by us.
• Some bonuses are valid only on specific games; playing excluded games while a bonus is active can void bonus funds and winnings.
• Using betting or gameplay strategies to meet wagering requirements, such as guaranteed-arbitrage or low-risk hedging solely to extract bonus funds, is prohibited. If we suspect abuse we may void the bonus and any associated winnings.
• We reserve the right to declare bonuses void if our terms are breached.

9. Game fairness and prohibited behaviours

We take game integrity seriously. Our platform uses certified, audited game software and random number generation. During testing we perform regular checks to ensure games pay correctly and outcomes are random.

Prohibited behaviours include, but are not limited to:

• Using bots, scripts, macros or other automated systems to play or gain an advantage.
• Collusion between players to manipulate game outcomes.
• Creating multiple accounts to exploit promotions or bonuses (duplicate accounts).
• Using stolen or fraudulent payment details.
• Attempting to interfere with the platform, including exploiting software errors or attempting unauthorised access.

If we have reasonable grounds to believe prohibited behaviours have occurred, we may void bets and winnings, suspend or close accounts and, where appropriate, refer matters to law enforcement.

10. Game malfunctions and errors

From time to time technical errors can occur. If a game malfunctions, or a software error affects play or payouts, you must not attempt to benefit from the error. Our approach is:

• If an error causes incorrect outcomes or payouts, we will investigate with our game providers.
• We may reverse, adjust or void transactions and wagers that arose from the malfunction.
• If funds are lost due to a malfunction, we will investigate and determine remedies at our discretion and in line with regulatory obligations.

11. Security, privacy and KYC

We protect account information using industry-standard security measures. During our tests we ensure encryption, secure storage and restricted access are in place. We will request identity verification (KYC) and other supporting documents in compliance with anti-money laundering and counter-terrorist financing laws.

• Failure to provide requested documents may limit account functionality or lead to account suspension.
• We will keep personal data secure and process it according to applicable privacy laws and our privacy policy.

12. Responsible gambling

We are committed to promoting safe gambling. Our platform provides tools and support to help you manage play responsibly. We tested our responsible gambling features to ensure they work effectively.

• Tools available include deposit limits, loss limits, session reminders and self-exclusion.
• You can request temporary or permanent account restrictions by contacting support or via your account settings where available.
• If we detect behaviour indicative of problem gambling, we may proactively limit play or require verification and intervention.

If you believe you have a gambling problem, seek professional help. We can provide information on support organisations and temporary account restrictions on request.

13. Breaches, suspension and termination

We may suspend, restrict or close your account and withhold funds where:

• We suspect a breach of these Rules & Terms or other policies.
• Verification documents are not provided when requested.
• We suspect fraud, money laundering, collusion or other prohibited conduct.
• You have multiple accounts, or attempted to use another's payment method without authorization.

Where funds are withheld, we will provide a reason and carry out any necessary investigation. In cases where criminal activity is suspected, we will refer the matter to the relevant authorities.

14. Disputes and investigations

We aim to resolve disputes fairly and promptly. Our internal complaints process starts with contacting customer support and providing the relevant account details and evidence. During disputes we may suspend account activity while we investigate. If you remain dissatisfied after our internal process, you may be directed to the regulator or dispute resolution body where applicable.

15. Practical examples and FAQ

Below are common scenarios we encountered during testing and the outcomes you can expect.

16. Contact and support

If you need assistance, please contact our support team through the channels listed on the site. When contacting us include your account identifier and a clear description of the issue so we can investigate efficiently. We tested our support workflows and strive to respond to verification and payout queries promptly.

17. Governing law and final notes

The operation of our service and any disputes will be governed by the laws and regulatory framework applicable to our operations. Where local laws apply to you, you remain responsible for ensuring that your use of the site is lawful where you are located.

We recommend you keep copies of these Rules & Terms for your records. If you have any questions about the rules, contact support and we will clarify any matter. Our internal testing and continuous monitoring means we regularly review how these rules operate in practice and improve them based on real player interactions and regulatory developments.

Quick summary

• Register honestly; provide requested ID when asked.
• Play for entertainment; know your limits and use responsible gambling tools.
• Bonuses carry wagering requirements; check applicable game restrictions.
• No bots, collusion, duplicate accounts or attempts to manipulate outcomes.
• We will suspend accounts and withhold funds where rules are breached or verification is incomplete.

These Rules & Terms reflect our commitment to fair, secure and enjoyable play on The Pokies 114. Our results from internal testing and real-case reviews inform the processes described here. If you need clarification on any point, contact us and we will explain how a particular rule applies to your situation.

Last updated: the date available on the website. Please check the live site for the most current version.